The Canadian Audio Visual Providers Association (CAVPA) provides a broad range of services to our members which sometimes require us to collect a limited amount of private information (“PI”).
Why Does the Canadian Audio Visual Providers Association Need PI?
The Canadian Audio Visual Providers Association provides programs and services to our members. We require some PI to provide these services to you, to create and maintain membership lists, to communicate with you, to answer questions relating to our events or, to provide you with printed materials, and to produce marketing materials concerning our services and developments in the community. PI may also be collected from you if you are or apply to be an, volunteer, director, or officer of Canadian Audio Visual Providers Association.
What PI do we collect?
PI that CAVPA may be required to collect includes, but is not necessarily limited to, the following: your name; your mailing address; your home, business, or cell phone number(s); your e-mail address; lawyer, auditor and/or other service provider; your credit card information; your banking information.
How do we collect your PI?
We collect information only by lawful and fair means and not in an unreasonably intrusive way. Wherever possible we collect your PI directly from you at the start of your membership and on occasion throughout your membership and use of our services. We may obtain information about you from other sources, but we do not seek out information about our members in this manner. On occasion we may request information about you from the files of consumer agencies or file complaints with those agencies, such as where a debt owed to us is unpaid.
Remember that e-mail and fax are not a 100% secure medium. You should be aware of this when sending us personal or confidential information or requesting us to respond to you by e-mail.
On our website we may monitor traffic patterns, site usage and related site information to optimize our web service. We may provide aggregated information to third parties, but these statistics do not include any identifiable PI and are solely for the purposes of improving our services to you.
Use of Your Information
We use your PI for such purposes as to provide and notify you of our services including, and to deliver information or printed materials to you that are produced by CAVPA or a related organization, advertiser, or sponsor.
If you are a volunteer, officer, or director of CAVPA, your PI will be used to communicate relevant instructions and information pertaining to your role and responsibilities.
In many cases we may ask you to specifically consent to the collection and use or disclosure of your PI which may or may not be required in writing. Your consent may be implied through your conduct with us, such as your completion of a volunteer application form or providing information for your purchase of one of our products or services.
Securing your PI
CAVPA takes all reasonable precautions to ensure that your PI is kept safe from loss, unauthorized access, modification, or disclosure. Among the steps taken to protect your information are premises security; employee training in the storage, safeguarding and use of PI; restricted file access to PI; deploying technological safeguards such as security software and firewalls to prevent hacking or unauthorized computer access; internal password and security policies.
Accessing, Updating and Correcting Your PI
Subject to PIPEDA and other applicable law, you may access any PI we hold about you upon request made in writing. However, we reserve the right to require you to identify yourself to our satisfaction before complying with any such request. If we incur retrieval costs you may be subject to a reasonable fee.
You are entitled to an explanation if we determine that you cannot access such information. You are encouraged to ensure we are informed of any changes in your PI or corrections you note are necessary.
If you have any questions, or wish to access your PI, please contact the Canadian Audio Visual Providers Association Privacy Officer:
By Mail: 2800-14th Ave., Suite 210, Markham, ON L3R 0E4
By Phone: 416-491-2886
By Email: firstname.lastname@example.org
We may seek external advice, where appropriate, before providing a final response to individual complaints.
If you are not satisfied with our response, the Privacy Commissioner of Canada can be reached at:
112 Kent Street
Ottawa ON K1A 1H3